I have just transferred my mobile number from one mobile provider to another. Totally painless in fact, it was very, very easy.
I got an email today from the old mobile company to tell me to go to my online portal to view my paperless 'final bill'. I logged in as usual but, instead of 'View Bill', I am offered options to 'Register for Online Bills'. Can you see where this is going?
So, I phone customer services and ask for their help - yes, you've guessed it - despite about 5 minutes of searching by mobile number, name, address, post code or inside leg measurement (OK, I made the last one up) they can't find my account as it is now closed. No access to any details especially my last bill.
I am assured that all is OK as I will be sent a paper bill within the next few working days. I'm not going to hold my breath.....