The wrong way to do things:
"'It is affecting loads of our customers - from GPs right through to our government customers,' he said.
He said he understood that Symantec shut down its computer systems for a refit - part of its integration with Veritas - but that there had been no backup made. Upon rebooting, he said, more problems surfaced, as well as a backlog of orders and all the new orders that were still coming in."
Oh dear, oh dear, oh dear....